Terms of Service
These terms apply when you use this website (ezynexus.com) or software from Ezynexus, a product of PRETA (GSTIN 27DNKPS1555Q1Z2). By using them, you agree to these terms. If you have a question, write to team@ezynexus.com.
Our services
Ezynexus provides ready-made software such as Order Automation, and custom software built for a client. What we build or set up, the price, and the timeline are agreed with each client in writing, in a quote or an agreement. If that agreement says something different from these terms, the agreement applies.
Accounts and logins
Clients and their staff are responsible for keeping their logins private and for what is done with them. Give each person their own login and tell us straight away if you think a login has been misused.
Using the software properly
You agree not to use our website or software to break the law, to send messages people have not agreed to receive, or to harm our systems or other users. Clients who use WhatsApp through our software must also follow WhatsApp's Business and Commerce policies and have their customers' agreement to be contacted.
AI suggestions are checked by people
Our software uses AI to read photos, voice notes and messages and to suggest details, such as an order's design or size. AI can make mistakes. The software is built so that a person checks these details before an order is confirmed, and the client is responsible for that check.
Your data
Clients own their business data and their customers' information. We use it only to provide the service, as explained in our Privacy Policy. When a client stops using the service, we will return or delete their data on request.
Our software
We own the software we provide, including its design and code, unless a written agreement says otherwise. Clients may use it for their own business while their agreement is active.
Fees
Fees are set out in each client's quote or agreement. Unpaid fees may lead to the service being paused after notice.
Availability and changes
We work to keep our software running and backed up every night, but we cannot promise it will never be interrupted, for example during maintenance or problems with the services we rely on, such as WhatsApp. We may improve or change the software over time and will tell clients about changes that affect how they work.
Limits of our responsibility
As far as the law allows, Ezynexus is not responsible for indirect losses, such as lost profits or lost business, and our total responsibility for any claim is limited to the fees the client paid us in the three months before the claim.
Ending the service
A client can stop using the service as set out in their agreement. We may end or pause access if these terms are seriously broken. Either way, the client can ask for their data back first.
Law
These terms are governed by the laws of India.
Changes to these terms
We may update these terms. The date at the top shows when they last changed. For important changes, we will tell our clients directly.
Contact
PRETA (Ezynexus)
GSTIN: 27DNKPS1555Q1Z2
Email: team@ezynexus.com